Protecting the personal data of our guests and visitors is important to Terracota.

This Privacy Policy explains how we collect, use, store and protect personal data in connection with reservations, stays, enquiries and use of our website.

1. Data Controller

The controller responsible for processing personal data is:

Algazarra de Cores, Lda

517850699

Mealhas, 431-A 8150-046 São Brás de Alportel

Algarve, Portugal

info.terracotahouse@gmail.com

 

2. Personal Data We May Collect

We may collect personal data necessary to manage reservations and stays, including:

  • name and identification information;

  • address and contact details;

  • nationality and information legally required in connection with the stay;

  • reservation information;

  • billing and payment information;

  • communications exchanged with us;

  • information voluntarily provided by guests.

3. Purposes of Processing

Personal data may be processed in order to:

  • manage reservations, payments, check-in and check-out;

  • provide services connected with the stay;

  • comply with legal, tax and administrative obligations;

  • make legally required guest notifications;

  • respond to enquiries;

  • manage complaints or matters relating to a stay;

  • protect the property and the legitimate interests of the operator;

  • send marketing communications where consent has been provided.

4. Legal Basis

Personal data may be processed on the basis of performance of the accommodation contract, compliance with legal obligations, the data subject's consent or the legitimate interests of the controller, as applicable.

5. Data Retention

Personal data will only be retained for as long as necessary for the purposes for which it was collected and for any additional period required by applicable legislation.

6. Sharing of Personal Data

Where necessary, personal data may be shared with:

  • public authorities where disclosure is legally required;

  • platforms through which a reservation is made;

  • technology, website hosting or reservation management providers;

  • accounting, legal and insurance service providers;

  • other providers necessary for the management of the stay.

Only information necessary for the relevant purpose will be shared.

7. International Transfers

Where a service provider involves the processing of personal data outside the European Economic Area, the safeguards required under the General Data Protection Regulation and applicable legislation will be implemented.

8. Your Rights

Subject to applicable law, you may request:

  • access to your personal data;

  • correction of inaccurate information;

  • deletion where legally applicable;

  • restriction of processing;

  • objection to processing;

  • data portability where applicable;

  • withdrawal of consent for processing based on consent.

You also have the right to lodge a complaint with the Portuguese Comissão Nacional de Proteção de Dados (CNPD).

To exercise your rights, please contact us.

9. Security and Confidentiality

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.

Despite these measures, no transmission of information over the Internet can be considered completely secure.

We do not sell our guests' personal data to third parties.

10. Changes to this Privacy Policy

This Privacy Policy may be updated when necessary to reflect legal, technological or operational changes.

We recommend reviewing this page periodically.